Returns policy
Any claims for misprinted/damaged/defective items must be submitted within four (4) weeks of the product being received. For packages lost in transit, all claims must be submitted no later than four (4) weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong address - if you (the customer) provide an address that is considered insufficient by the courier, the shipment will be returned to our printing-partner facility. If this happens, you (the customer) will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
To minimize problems with addresses, please be careful and double-check you’ve added the correct address. If you are in the US, please make sure the city in the address matches its ZIP code, by using this USPS ZIP code lookup.
Unclaimed - shipments that go unclaimed are returned to our printing-partner facility. You (the customer) will be liable for the cost of a reshipment.
Please note: orders returned to our printing-partner facility will be kept for four (4) weeks at no cost. However, unclaimed returns will be donated to charity after four (4) weeks, without a refund, if we have not heard from you.
Damaged and mislabeled items
Our printing-partners pride themselves on quality, with all orders going through a three-step quality assurance process before shipment. However, if a damaged or mislabeled item accidentally slips through the cracks, then we take full responsibility and will gladly provide a free replacement. Please email hello@theprogressivists.com with photographs of the misprinted/damaged/defective item within four (4) weeks of being received.
Damaged during shipment
If something arrives damaged, then please send a photo of the damaged goods to hello@theprogressivists.com within four (4) weeks of the misprinted/damaged/defective item being received, and we will arrange a replacement at no cost to you.
Buyers remorse and size exchange
All our products are made-to-order. There is no stock on hand (and thus no landfill at the end of a season). Therefore we cannot issue size exchanges, nor can we offer a refund for buyer’s remorse, as this would mean producing an entirely new product. When you submit your order and payment to us, it is put into the system to be made - and once it is set in motion, it cannot be undone. We are sorry for those that this inconveniences.
Please double check your sizing on our gender neutral sizing charts.
Orders lost in transit
All orders include shipment tracking, although accuracy may differ for some carriers. For packages lost in transit, all claims must be submitted no later than four (4) weeks after the estimated delivery date. We will then cover the costs of reprinting and shipping a replacement order for you.
Notification for EU consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.
This policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.